Dashboard
Live performance across your telecaller team.
Dashboard date
The dashboard below shows only this day's leads and calls. Tomorrow it starts at zero again. Pick any date to see that day's data.
Agents
Agents
Create telecaller accounts and see who is online.
Create agent
All agents
Leads
Upload a CSV or Excel file. Leads are split equally among agents who are logged in.
Upload leads
Columns: name, phone, project, source. The first row is treated as a header. Phone is required — name, project and source are optional and can be left blank.
Call recordings
Listen to call recordings from the web library.
Recordings currently stay on agent phones, so this library will be empty until cloud storage is enabled. Ask your admin to enable storage before relying on this list.
Attendance
Who was present today, and who was not. On an office holiday, attendance is not marked — the day shows as Holiday for everyone.
Holidays
Choose which weekdays are office holidays, and add specific holiday dates. Monday is the office holiday by default.
Weekly holidays
Tick the weekdays that are holidays every week, then save.
Specific holiday dates
Change login
Change your Telecaller ID, your password, or both. Your current password is always required to confirm the change.
Set a new login
After changing, log out and log in again with the new ID and/or password to confirm it works. Keep the new login safe — it is not shown anywhere after you set it.